How do I send a payment request?

Modified on Wed, 17 Apr 2024 at 03:41 PM

This article describes how tickets can be sent for which the customer still has to pay. The customer receives an email with a request to pay. After payment, the tickets will be sent automatically.

Do you want to know how tickets can be sent without the customer having to pay? Then take a look at the following article: Different ways to send out tickets

You can create and send tickets via the 'Transactions' tab in the leftmost column.

Right at the top corner there is a blue button with the text 'Internal booking'.

When this is clicked, the following screen appears:


Go to the 'Transaction' tab. First of all, an event must be selected in order to send a ticket.


The page will then look like this, with the different ticket categories and ticket types under the event. The required tickets can be selected here.


The customer's email address can then be looked up via the box: 'Select customer', or a new customer can be added by clicking on the blue text 'add customer'.

Target status

To send a ticket for which someone has to pay, it is important that the Target status is RESERVED-BY-SYSTEM instead of COMPLETE.

Make sure that the 'Send confirmation' button is turned on when the visitor should receive an email with the payment request.

Please note! It is important to click on the blue 'Create' button to actually create this order. This blue button can be found at the bottom of the 'Shopping cart'. 

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