How do I activate my created question?

There are different levels at which the customer can be asked questions for additional information. For example, this article explains the differences in Chapter 1, and then explains the different ways to activate the questions.

How a question can be created is explained in the following article: How do I request additional information from the customer

INDEX

1. The different levels
2. How do I activate the question for the tickets?
3. How do I activate the question at checkout?
4. How do I activate this question at an event?
5. How do I activate this question for a specific ticket?

1. The different levels

The biggest difference is between the moment this question is asked.

Questions on a Ticket level

This question is asked before the customer can view his or her ticket. After payment, customers receive an email to view their tickets. Before they can download the ticket, they first have to fill out the additional information.

Questions on a Transaction level

This additional information is asked before the customer pays.

In addition to these differences, there is also the option to set the question for a specific event or only for certain ticket types.

2. How do I activate the question for the tickets?

To link the questions that have been formulated, go to the Data & Personalization tab that can be found in the second column under the event in question. Above that there are also 2 different tabs:

By staying in the 'Tickets' tab, the question is asked for every ticket the customer purchases. After selecting this tab you can continue to chapter 4 or 5.

3. How do I activate the question at checkout?

To link the questions that have been formulated, go to the Data & Personalization tab that can be found in the second column under the event in question. Above that there are also 2 different tabs:

By selecting the Transactions tab, the question will be asked during the checkout of the order. After selecting this tab you can continue to chapter 4 or 5.

4. How do I activate this question at an event? 

The page of the selected tab shows the following:

When the 'Activate' button is clicked here, the following options appear:

When the blue button is clicked, 3 options appear:

Optional - It is optional for the customer to answer the question, and therefore not mandatory.

Required - In this case, the customer is obliged to answer the question.

Deactivate - This option disconnects the question from the event. 

The name can be changed and a description can be added using the 'Edit' button. The question can also be asked here for 1 specific ticket type, which will be further explained in the next chapter (chapter 2.).

After activation, it is important to click on the blue 'Save' button at the bottom left to save the adjustments.

5. How do I activate this question for a specific ticket? 

This option is only possible when the tickets tab is selected (chapter 2).

When the Activate button is clicked here, the following options appear:

Clicking on the Edit button brings up the following screen:

By clicking on the only for certain tickets option, circled in red in the image, a screen will appear where you can click on the event. After clicking on the event, the following screen appears:

By clicking on the arrow next to the ticket category/ticket type you can choose between all ticket types that have been created for this event. Do you want the question to be activated for multiple ticket types? Then click on the Add button, another ticket type will be added. This can also be changed again using the arrow on the right side.

When all ticket types are complete, click on the Ok button, then on the blue Save button at the bottom right of the screen, and then again on the blue Save button at the bottom left of the screen.