This article explains how to download the scan app.
Is the answer to the question not in this article? Then take a look at the following article: General information: scanning tickets
First of all, the app will have to be downloaded, this can be done in the IOS or Android store. And the name of the app is vivenu Event Manager.
IOS - vivenu Event Manager im App Store (apple.com)
Android - vivenu Event Manager - Apps op Google Play
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