Create a free (hidden) ticket

Modified on Wed, 05 Jun 2024 at 09:56 AM

When a free ticket needs to be created, it is often not desirable for it to be shown in the online ticket shop. To prevent this, free tickets can be disabled and then sent out via a Secret Shop. This goes as follows:


  1. In the event (under "Ticket Categories"), create a ticket type without a value. NOTE: make sure the ticket type is disabled (slide out).
  2. Go to "Secret Shops" and create a new secret shop.
  3. In any case, set the following things in the secret shop in the "Information & Sales" tab:
    1. The name
    2. Start Sales & End Sales
    3. Maximum amount (maximum number of tickets available)
    4. Maximum tickets per order (set this high enough that you can select the number of tickets you want to send out at once)
  4. Go to the "Ticket categories" tab, find the new free ticket type, click on "Modify configurations" and enable the ticket type (Active).


Don't forget to click 'Save' at each step.


You can now send out tickets by following the steps in these articles:

Different ways to send out tickets

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article