Explanation of the billing process and payouts

Modified on Fri, 2 Jun, 2023 at 2:25 PM

When tickets are sold for events, the total income (including the revenue from the set service costs) will be transferred to your suspense account at Pay.nl.

By default, these revenues are paid monthly on the first Monday of the month. It is - in consultation with an account manager - also possible to make this payment weekly (every Monday), or only to pay manually.

Twelve Ticketing invoices the costs for ticketing and transactions monthly (in the first week of the month). Two scenarios are possible:

  • If there is sufficient balance available on the suspense account of Pay.nl, these costs will be deducted from this balance. After collection, an invoice will be sent that has already been paid. This is indicated on the invoice.
  • If there is insufficient balance available on the Pay.nl suspense account, we will send an invoice that must be paid manually. This is also clearly stated on the invoice.

Click here for more information about Pay.nl and the link between payment clearings and accounting.

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