How to change dayscheme's, close days or close timeslots?

Modified on Thu, 03 Nov 2022 at 06:04 PM

How to change dayscheme's, close days or close timeslots?


First go to the backoffice (manager.twelveticketing.eu) and select the event you want to edit. Then select 'Timeslots' in the menu on the left.

  • Closing days:
    • Click the date (or dates) you want to close, click on the dropdown and select 'None'


  • Opening days:
  • Click the date (or dates) you want to open, click on the dropdown and select the dayscheme you would like to activate on this specific day. It's also possible to open several days in a specific month at once. To do this, select all the days within the month which you would like to open and then select the dayscheme from the dropdown menu below.


  • Change dayscheme's or close timeslots:
    • Click the three dots behind the dayscheme you want to change and click the pencil. Timeslots will be shown at the bottom of the next page. You can now: 
      • Delete timeblocks (for instance when you're closed for lunch) by clicking the three dots and then the trash icon
      • Change the capacity of individual timeslots, by clicking the three dots, then the pencil, then change the capacity and click 'Save'
      • Close one specific timeslot without removing it, by clicking the three dots, then the pencil and then uncheck 'In sale' and click 'Save'
    • Click the red button with 'Add' in the top right corner to save your edited dayscheme


It is not possible to change dayschemes for days where tickets have already been sold! Please contact your account manager when changing these days. 

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