How to create your own ticketdesign?

Modified on Thu, 25 May 2023 at 10:42 AM

It is possible to create and assign a seperate ticket design for each event or ticket type. This can be done by going to 'Design' in the menu of the Back Office. Under 'Ticket layouts' you can create new ticket designs. Under 'Ticket templates' these designs can then be assigned to a sales channel, event or ticket type. If you do not create a new layout for an event, the design that is set for the entire organization is automatically selected.

How do I create a new design and link it to my event?

We recommend always basing a new layout on an existin layout. This way, the ticket buyer information and the QR-code are already placed in the right place. You can follow these steps:

  • Go to 'Design' --> 'Ticket layouts'

  • Click 'New layout'.

  • Enter a name for your new design and select your Organizer name.
  • Choose 'Existing layout' and select the standard layout.

  • Edit the newly created design (see below: How does the editor work?)
  • Save the design (green button)

  • Go to 'Design' --> 'Ticket templates'
  • Click 'New template'

  • Give the new template a name and select your Organizer name.
  • Select the newly created ticket layout.

  • Under 'Event' choose the event to which you want to link the new layout.

  • Click 'Add'.

How do I edit an existing ticket design?

When you edit an existing ticket design, all already sold tickes to which this design is assigned will also get the new design.

To change an existing ticket design find the design under 'Design' and then 'Ticket Layouts'. Then you can edit it in the editor.

How does the editor work?

Add texts

  • Enter text in the textfield and click 'Add text'.

  • The text will be shown in the Main area on the right.
  • Drag and drop the text to the position you want.
  • When you click on the text you can change the font, color and size using the box below 'Default text'. (This is also possible with HTML by clicking the button 'HTML')

  • You can delete the text by selecting it and clicking the trash-icon.
  • You can change the size of the text-box, by entering the Width / Height (don't forget to enter px or mm below the number for either pixels or millimeters).
  • If you want to add different text for different languages click on 'Show translations' under the editor and add a seperate text for each desired language (this can also be done by copying the HTML and then adjusting the texts, so that the design is copied exactly). 

How to add images

  • Click 'Add picture'

  • Click 'Upload'

  • Click 'Add files' and select the image you want to upload (max 1MB)
  • Click 'Start upload'

  • The image will be shown below the upload box.
  • Click the image
  • The image will be shown on your ticket design.
  • When you select the image you can:
    • Delete it by clicking the trash icon.
    • Change the size by dragging the blue button from left to right
    • Change the position by drag-and-dropping it

Delete images

  • Delete images by first clicking on the right side of the preview and then click the trash can icon on the left under 'Object properties'.


  • By using expressions you can show, hide or replace specific elements based on event information.


  • Add extra attachments to every ticket PDF (for instance house rules, or the event location)

Add dynamic fields

  • You can add specific tags, like customer or event information or the QR-code by adding dynamic fields.
  • These tags can be recognized by the {{ and }} around them. You can also add these tags into your regular text-fields.
  • These are the most important dynamic fields:
    • Tickettype = name of the tickettype
    • UserFirstName / UserLastName = name of the ticket buyer
    • EventDateTime = date and time of the event
    • TimeBlockDateTime = date and start+endtime of the timeblock
    • EventLocation = location of the event
    • TicketPrice = price of the tickettype
    • BarcodeTexst = the barcode in text
    • QRCode = an image of the QR-code (don't forget to add this!)

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