How do I send an invoice?

Modified on Fri, 14 Apr 2023 at 12:51 PM

It's not possible to send an invoice, but the system automatically sends out a payment confirmation for every order. When you set-up a VAT-percentage for all your tickettypes, these will be added to the payment confirmation. A copy of these payment confirmations can be used as an invoice by your customers.

There's also an automatically generated invoice added to the payment confirmation email. These can be downloaded by ticket buyers via the button at the bottom of the payment confirmation email.
The lay-out of this invoice can't be changed currently.

If no VAT percentage has been entered, an invoice will be sent along, but no VAT percentages will be visible here.

Where do I set-up the VAT percentages?

  • Go to
  • Click the event for which you want to set VAT and click 'Tickets'
  • Click the tickettype for which you want to set VAT
  • Under price, click 'Display a tax rate (VAT)' and fill out the VAT-percentage
  • Click 'Save' in the top right
  • Repeat for every tickettype which has an active VAT percentage
  • It is also possible to enter a VAT percentage under 'Event Details'. This will be applied to all created ticket types within the event.

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