It's possible to scan tickets by using the free Android/iPhone Scan&Beep app. Scan & Beep uses the camera of your phone.
Issues with logging in on the iPhone app? Go to the settings menu of the app (pin: 0000) and check if the API Base URL is set to: https://api.oxynade.com
If not: change the URL to the one mentioned above and click the Save icon (top right). You can now log in to the app.
The standard PIN is 0000. This can be changed in the Settings-menu.
Scan&Beep uses the camera and/or laser of your device to scan barcodes of the tickets generated from the Twelve Ticketing platform.
After downloading, installing and opening the Scan&Beep app, the app will ask to gain access to the necessary external hardware e.g. the camera. Click 'OK' to accept using your device's hardware.
To use Scan&Beep, you can log in using your Twelve Ticketing operator account. Both platform admins and event organizers and their team can log in.
Fill in your credentials and click 'Sign in' to load the events to which you have access to.
After logging in, the app will show you the events that are configured in your account.
Select the event for which you want to scan tickets.
To download the barcodes and event data, select the event and click the 'ok' button. The scanner will show you the download progress. When the download is finished, you will be redirected to the scan screen.
Ready to scan
To scan a ticket, use the 'scan' button on the bottom of your screen. The scan screen will be activated using with the "scan in" method selected. To scan the barcode, aim the device's camera or laser towards the barcode that you can find on the ticket generated by the Twelve Ticketing ticket platform. When the barcode is scanned successfully, you will be redirected to the feedback screen.
You can switch between "scan-in" and "scan-out" mode at any time.
There are 5 types of feedback:
If you want to test scan first, you can choose "test scanning" in the menu. In this way you can test if a ticket would work when you scan it normally.
You can find all settings and configurations in the menu on the upper right side of your screen.
Some settings are secured with an administrator pin code. As an admin you can request the pin from your Twelve Ticketing contact (without anything changed, the code will be 0000). You can change this code at the settings.
When selecting the menu, you will see the following options:
Ticket scanning (mode)
This scan mode is the default scan mode. After scanning a barcode, the ticket will be validated and it is not possible to scan the ticket again unless it has multiple sessions configured.
Test scanning (mode)
Select this mode to use scanning without actual validation. After scanning a barcode, the ticket will not be validated so it can be scanned again. This mode is designed for testing purposes.
Manual validation (mode)
This mode allows you to type a barcode without using the scan function. You can use this in the ticket print has been blurred and the ticket is not scannable anymore.
Search tickets (mode)
This mode allows you to search a ticket by name or barcode. After your search command, the app will show you all the tickets that match your search command.
This screen shows the amount of tickets that have been scanned during the period as from when the event was downloaded to the scanning app.
The screen shows different types of scans:
This screen has a reset button to clear all statistics and the scanning period.
The scan report shows all the event ticket types and the amount of validated scans for this ticket type.
Go to the login screen to load the events/data from another organizer account.
The device status screen shows a summary of network, synchronization and scan info. The following characteristics are shown:
Load the event list from your account and select the event you want to select for scanning. After selecting the event, click 'ok' to download the event barcodes and data.
The settings screen gathers the following list of configurations:
Select ticket types
An event may contain multiple ticket types. In case you only want to scan for a select ticket type or amount of ticket types, you can use this screen to select the types you want to scan. Select the type to allow scanning the ticket type.